jililv's Privacy Policy

What Information We Collect

We collect the following types of information when you register on the jililv platform and use our services:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — only persons aged 21 or above may register).
• Email address and mobile number (for communication and account verification).
• National ID or passport number (as part of the KYC — Know Your Customer — process).
• Residential address.

1.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing).
• Deposit and withdrawal transaction history.
• Records of bonus and promotional benefit usage.

1.3 Technical Information

• IP address, browser type, and operating system information.
• Cookie and session data.
• Login time, active session duration, and device identity.
• Browsing activity on the site (page visits, click patterns).

1.4 Gaming Activity Information

• Play history, bet amounts, and records of wins and losses.
• Preferred game categories and session duration.
• Responsible gaming limits and self-exclusion requests.

How We Collect Information

We collect your information in the following ways:

• Registration Form: Information provided directly when you create an account on jililv.
• Transaction Process: Payment information provided during deposits or withdrawals.
• KYC Verification: Documents submitted during identity confirmation.
• Automatic Collection: Through cookies, log files, and tracking technologies.
• Customer Service: Information provided during live chat or email communication.
• Third Parties: Information received from payment partners or fraud prevention services.

Purpose of Using Information

jililv uses your information for the following legitimate purposes:

3.1 Service Operations

• Creating, managing, and ensuring secure login to accounts.
• Processing deposit and withdrawal transactions.
• Distributing bonuses, promotions, and rewards.
• Maintaining gaming service quality and resolving technical issues.

3.2 Legal and Regulatory Compliance

• Age verification (users aged 21 or above only).
• Anti-money laundering (AML) and fraud detection.
• Identity verification in accordance with KYC policy.
• Cooperating with regulatory authorities to meet legal obligations.

3.3 Improving User Experience

• Providing personalized gaming recommendations.
• Analyzing platform performance and usability.
• Applying responsible gaming tools and limits.

3.4 Communication

• Sending important account-related notifications.
• Transaction confirmations and security alerts.
• Sending promotional offers and benefit information with your consent.

Information Sharing and Third Parties

jililv does not sell your personal information. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary amount of information is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification, fraud prevention, and IT service providers. These partners are required to use the information in accordance with our instructions.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from law enforcement, or a regulatory authority.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Users will be properly notified before any such change.

4.4 Protective Purposes

Information may be used where necessary to prevent fraud, scams, or other illegal activities.

Data Security Measures

jililv employs industry-standard technical and administrative security measures to keep your personal information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored in secure data centers where unauthorized access is prohibited.
• Two-Factor Authentication: An additional layer of security for account login.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Fair Play Policy: RNG (Random Number Generator) technology is used to ensure the fairness of gaming outcomes.

While we strive to ensure the highest level of protection, no digital system is completely secure. You are advised to use a strong password and not share your login details with anyone to keep your account safe.

Cookie Policy

The jililv website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

6.1 Types of Cookies

• Essential Cookies: Required for the website to function properly — login sessions and security.
• Functional Cookies: Remember your preferences (language, settings, etc.).
• Analytics Cookies: Help analyze site usage statistics.
• Marketing Cookies: Used to display relevant offers with your consent.

6.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not function properly.

Data Retention Period

We retain your personal information for the following periods:

• Active Account: All information is retained while the account remains active.
• After Account Closure: Information may be retained for a minimum of 5 years to meet legal obligations and resolve disputes.
• Financial Transaction Records: Retained long-term in accordance with anti-money laundering regulations.
• After Marketing Consent Withdrawal: Promotional communications are stopped immediately.

Once the required retention period has ended, we securely delete or anonymize your information so that no individual can be identified in any way.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can contact us to find out what information we hold about you. After verification, we will provide you with a copy of your stored information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Some information can be updated directly from account settings.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In specific cases, you can request that the processing of your information be restricted.

8.5 Opting Out of Marketing

You can unsubscribe from our marketing communications at any time. Opt-out requests will be acted on as soon as possible after receipt.

To exercise these rights, contact us by email: [email protected]

Minor Users

jililv's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.

If we become aware that a minor's information has been collected, that information will be promptly deleted and the associated account will be closed immediately. If you believe a minor has created an account, please contact us at [email protected].

International Data Transfers

Your information may be transferred outside Bangladesh for the purposes of operating our services, particularly to locations where our servers or service provider partners are based. In such transfers, we ensure that your information is maintained with appropriate security measures and that the guidelines of this Privacy Policy continue to apply.

Changes to the Policy

We may update this Privacy Policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent by email for significant changes.
• Continuing to use the platform after changes means consent to the new Policy.

We recommend that you check this page regularly to stay informed about the latest Policy.

Responsible Gaming and Personal Information

jililv takes responsible gaming very seriously. In this regard, we monitor your gaming activity and use information to provide support when needed. To learn more about our responsible gaming policy, visit the Responsible Gaming page.

If you wish to set gaming limits, take a temporary break, or request self-exclusion, contact our 24/7 live chat support — your request will be handled with complete confidentiality.