jililv Terms and Conditions

1. General Introduction

jililv is an online entertainment and gaming platform that provides cricket betting, sports betting, live casino, slots, and other interactive gaming services for users in Bangladesh. These Terms and Conditions ("Terms") govern the use of the jililv platform ("Platform") and form a legally binding agreement between the entity operating the platform ("Company") and the user ("Member").

By accessing this platform or creating an account, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any term, please refrain from using this platform.

The Company reserves the right to modify these Terms at any time. Changes will take effect from the date of publication. Continued use of the platform will be considered acceptance of the revised Terms.

2. Definitions

The key terms used in these Terms and Conditions are defined below:

• "Platform" — The jililv website (https://jililv.cam) and all its services, features, and content.
• "Member" or "User" — Any individual who is registered on the platform and operates an account.
• "Account" — The personal gaming account created for each member.
• "Wager" or "Bet" — The amount placed to participate in any event or game.
• "Bonus" — Promotional credits or benefits provided by the Company.
• "Wagering Requirement" — The amount that must be wagered before bonus funds become withdrawable.
• "Balance" — The total amount currently held in a member's account.
• "KYC" (Know Your Customer) — The identity verification process.

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 21 (twenty-one) years old to participate on the jililv platform. Use of this platform by minors is strictly prohibited. The Company may request age verification at any time and reserves the right to suspend an account until verification is complete.

3.2 Account Creation Requirements

You must provide accurate and complete information at the time of registration. Each individual may operate only one account. Creating multiple accounts is strictly prohibited and may result in account cancellation and forfeiture of deposited funds.

• Provide your correct full name, date of birth, and contact details.
• Use an active and valid email address.
• Keep your account password confidential and secure.
• Notify the Company immediately if any registered information changes.

3.3 Identity Verification (KYC)

The Company reserves the right to verify a member's identity at any time. A copy of a national identity card, passport, or other government-issued ID may be requested. Withdrawals may be held until verification is complete.

4. Account Management

4.1 Account Security

You are solely responsible for the security of your account. Never share your login details with any third party. If you suspect unauthorized access to your account, notify our support team immediately.

4.2 Account Cancellation and Suspension

The Company reserves the right to suspend or cancel an account for the following reasons:

• Providing false information or concealing identity.
• Operating multiple accounts.
• Participating in any form of fraud or corrupt activity.
• Using software or bots that violate platform rules.
• Breaching any part of these Terms.

5. Deposits and Withdrawals

5.1 Deposit

The minimum deposit amount on the jililv platform is ৳500 (five hundred taka). Currently supported payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer. Deposits are generally processed instantly, though in some cases additional time may be required for bank processing.

• Only use a payment method registered in your own name.
• Deposits through third parties are not permitted.
• Contact the support team for any issues related to deposits.

5.2 Withdrawal

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 1 hour. The following conditions apply to withdrawals:

• KYC verification must be completed.
• The specified wagering requirement must be met before withdrawing funds received from bonuses.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be suspended and investigated in cases of suspicious activity.

6. Bonuses and Promotions

6.1 Welcome Bonus

New members are eligible to receive a 120% bonus up to ৳15,000 on their first deposit. The wagering requirement for this bonus is 20 times (20x). This means the bonus amount multiplied by 20 must be wagered before the bonus becomes withdrawable.

6.2 General Bonus Terms

• Each bonus offer has its own validity period and conditions.
• Bonuses will apply only to eligible games and bets.
• The Company reserves the right to modify or cancel any bonus offer at any time.
• In cases of bonus abuse or fraudulent use, the bonus and related winnings may be voided.
• Multiple bonus claims from the same household, same device, or same IP address are not permitted.

6.3 VIP and Loyalty Program

jililv offers weekly cashback across three VIP tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Members are upgraded to higher tiers based on their activity and performance. VIP benefit terms are subject to change.

7. Betting and Gaming Rules

7.1 General Betting Rules

All betting and gaming activities are governed by the specific rules of each game. Specific rules apply to each event in cricket, football, kabaddi, and other sports betting.

• Once a bet is confirmed, it generally cannot be changed.
• If incorrect odds are displayed due to a technical error, the Company reserves the right to void that bet.
• If an event is cancelled or postponed, the bet will be settled according to the applicable rules.
• If suspicious or unusual betting patterns are detected, an investigation may be conducted and bets may be voided.

7.2 Game Results

All game results are determined through a random number generator (RNG) or live dealer process. The Company is committed to ensuring fair and transparent gaming. If you have any dispute regarding a result, contact the support team for verification.

8. Prohibited Activities

The following activities are strictly prohibited on the jililv platform:

• Attempting to influence game results through fraudulent or illegal means.
• Placing bets using any automated software, bots, scripts, or artificial intelligence.
• Attempting to hack or exploit vulnerabilities in the platform's code.
• Abusing bonuses through multiple accounts.
• Colluding with other members or engaging in match fixing.
• Using the platform for money laundering or illegal fund transfers.
• Harassing, threatening, or engaging in abusive behavior toward other members.
• Operating an account using a false identity or another person's details.

In the event of a breach of these prohibitions, the Company may immediately cancel the account, forfeit all funds, and take legal action if necessary.

9. Privacy and Data Protection

jililv places the highest importance on protecting users' personal data. All data is secured using industry-standard SSL encryption technology. To read our detailed privacy policy, please visit the Privacy Policy page.

• Members' personal data is not sold to third parties.
• Data is used only for service improvement and fulfilling legal obligations.
• Data may be disclosed upon a legal order or request from a regulatory authority.
• Cookies and tracking technologies are used to improve the user experience.

10. Limitation of Liability

10.1 Service Availability

The Company strives to provide uninterrupted service on the platform, however temporary disruptions may occur due to technical maintenance, server upgrades, or unforeseen events. The Company is not liable for such disruptions.

10.2 Gaming Losses

There is a possibility of financial loss in gaming and betting. The member is considered to have voluntarily accepted this risk. The Company will not provide any compensation for gaming losses. To learn more about responsible gaming, please visit our Responsible Gaming page.

10.3 Third-Party Content

The platform may include content from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). The Company's liability regarding such content is limited.

11. Dispute Resolution

11.1 Complaint Process

If you have a dispute or complaint, first try to resolve it directly through our 24/7 live chat support. You may also submit a complaint by email at: [email protected]. An initial response will be provided within 7 (seven) business days of receiving the complaint.

11.2 Final Decision

In the event of a dispute, the Company's decision will be considered final, however the member retains the right to appeal to the appropriate authority. All disputes will be reviewed fairly and impartially.

12. Amendments and Termination

12.1 Amendment of Terms

The Company reserves the right to amend these Terms at any time. For significant changes, members will be notified by email or via a notice on the platform. Revised terms will take effect from the date of publication.

12.2 Termination of Agreement

Members may request to close their account at any time. Before closing the account, any outstanding bets must be settled and the verified balance must be withdrawn. The Company also reserves the right to close an account when necessary.

12.3 Severability Clause

If any part of these Terms is found to be invalid or unenforceable, the remaining Terms will continue in full force and effect.

13. Contact

If you have any questions or comments about these terms, please contact us:

• 24/7 Live Chat: Talk to us directly in Bengali through the chat icon on the platform.
• Email: [email protected]

Our support team is able to assist in Bengali and is always ready to answer any of your questions.